Kadar Systems | Connect Cliniko to WhatsApp

WhatsApp for Cliniko has arrived

Turn every booking into a conversation.

Connect Cliniko to your clinic's existing WhatsApp number and send personalised patient messages automatically: confirmations, reminders, follow-ups and more.

Voice notes Images & PDFs Short video
Book your setup call

£25/month connection · any five initial automated message flows included.Usage: 5p per template message sent.

5
initial automated flows included
QR Code
simple WhatsApp login
£25
per clinic connection, monthly
What your patients receive

Five ways to start. More whenever you need them.

These are five examples of what Cliniko can trigger through WhatsApp. Choose any five initial automated flows to start, then make a custom request for an additional or replacement flow.

01 Cliniko booking confirmed

Appointment confirmation

Ends the "did that actually go through?" call to reception, and puts the address somewhere they can find it again.

02 24 hours before

24-hour reminder

Closes the 24-hour gap where most no-shows are quietly decided, in the place they actually read messages.

03 Patient marked arrived

Review request

Asks in your own voice, in the hour they walked out feeling better, not in an email three days later.

04 3 days after

Referral

Turns "I'll mention you to my sister" into a link she can forward without having to remember your name or find your website.

05 2 weeks after

Aftercare follow-up

Keeps the plan alive after the last visit, and gives anyone who isn't better an obvious way to say so.

Scroll for all five
Your clinic, your wording

Make them yours

Choose and customise any five initial automated message flows as part of your connection. They use your clinic's wording, timing and media. They are not generic templates with your logo added.

Merge fields fill themselves from Cliniko: patient, practitioner, time, clinic.
Every line is yours to rewrite. Nothing here is fixed.
Pick the format per message. Text, voice note, image or video.
Editing · 24-hour reminder Draft
Hi {{ first_name }}, reminder that you're with {{ practitioner }} tomorrow at {{ appointment_time }}.

Buzzer 3, first floor above the pharmacy. There's parking on Wharf Lane if the street is full.

If you can't make it, reply here and we'll move it. No charge.
Preview
Text Voice note Image Video Sends 24h before
01

Write your own copy

Your tone, your parking instructions, your name for the thing you treat. If it reads like a mail-merge, we've done it wrong.

02

Choose the media

Any of the five can go out as text, a voice note in your own voice, an image or a short video. Mix them however you like.

03

Set the timing

Three days after, two weeks after, the morning before. You pick the moment for each message against its Cliniko trigger.

All of this happens on your setup call, with us, not in a settings screen you have to learn on a Tuesday night. You talk, we type, you approve the wording before anything goes out.

Your clinic
Thu 14 Aug · Kadar Physiotherapy
Replies · 2 new
SM
Sarah M. 16:41
Can I move Tuesday to the Thursday instead? Shoulder's a lot better.
DO
Dele O. 15:08
Just left you a review 👍 the stretch video is really useful
JH
Joanna H. 11:22
Sent your link to my sister, she'll book this week
Last 7 days
412
Sent
96
Replied
21
Reviews
24-hour reminder168 sent · 41 replied
Review request84 sent · 21 reviews
Replying to Sarah M.
Of course, Thursday 3pm is free. Shall I move you
Your screen

Your phone is the dashboard

Automated messages usually mean replies go somewhere nobody reads. These come back to a person, on the same phone you already carry around the clinic.

Replies reach a human

When a patient answers a reminder, it lands in your WhatsApp like any other message. Nothing disappears into a void.

You can see what each message is doing

Sent, replied and reviews left, for each template. If the referral message isn't landing, you'll know before the quarter is over.

Answer from the same phone

No second app, no separate inbox, no login for the front desk to forget. You reply where you already reply.

Run your own numbers

What one recovered no-show is worth

Set your own assumptions, including monthly template-message volume, and see the £25 connection in the result. Usage: 5p per template message sent.

Your clinic

Drag to match your practice.

300
501,000
12%
2%40%
£65
£30£200
30%
5%70%

This one is yours to set. We haven't chosen a number on your behalf. Put in whatever you'd actually defend.

500
05,000
Recovered each month
£702
11 appointments that would otherwise have been empty chairs
No-shows a month, today36
Recovered by the reminder11
Revenue back£702
Estimated service cost−£50
Net, per month£677

One recovered no-show can cover the service. Your estimate includes the £25 monthly connection. Usage: 5p per template message sent.

Book your setup call
Pricing

A clear connection price, with transparent usage.

Connect one clinic's Cliniko account to one existing WhatsApp number for £25 a month, with any five initial automated flows included.

Cliniko + WhatsApp connection £25
per clinic / per month

Usage: 5p per template message sent.

What that covers

  • Setup and customisation of any five initial automated message flows selected by your clinic
  • Your clinic's WhatsApp number, linked quickly using a QR code
  • Cliniko connected to WhatsApp so patient communications can run automatically
  • Text, voice note, image, PDF or short-video formats, using your wording
  • Replies on your phone

Start right away

Link one existing WhatsApp number with a QR code, connect the clinic's Cliniko account, and choose five initial automated flows with us. A sixth flow, any later additional flow, or replacement of an initially configured flow is handled by custom request.

Book your setup call

Rolling monthly subscription with no long-term contract. Template-message pricing is based on Meta's rates and may change if Meta adjusts its charges or because of inflation.

Onboarding

Connect Cliniko to WhatsApp in four clear steps

Start right away. The QR code is the first technical step, followed by Cliniko access and your chosen automations.

01

Start right away

Book your rolling monthly connection and tell us how your clinic communicates with patients.

20 min
02

Link WhatsApp with a QR code

Scan a QR code to link the clinic's WhatsApp number. Patients continue to see and reply to your clinic.

5 min, on the call
03

Connect Cliniko

Approve Cliniko access so booking activity can trigger the right WhatsApp communication automatically.

10 min, on the call
04

Choose your five initial automated flows

Select and customise any five initial automated message flows. A sixth flow, any later additional flow, or replacement of an initially configured flow is handled by custom request.

30 min, on the call
Live within 48 hours of the call. After that the only thing you do is answer replies. Book your setup call
Questions

The ones we get asked

If yours isn't here, ask it on the call. It's twenty minutes and there's nothing to sit through.

What happens when a patient replies?
It arrives as a normal WhatsApp message on your clinic's phone, from your clinic's number, and you answer it like any other message. There's no separate inbox and no bot trying to handle it. Replies to the 24-hour reminder are the ones worth watching: that's usually somebody asking to move an appointment rather than quietly not turning up.
Can I change the wording?
All of it, and you write it in the first place. We draft nothing without you: on the setup call you say how you'd put it, we type it, you approve it. Changing a line later is a message to us, not a support ticket. Merge fields like {{ first_name }} and {{ appointment_time }} keep filling themselves in from Cliniko whatever you rewrite around them.
Do I need a new number?
No. We link the clinic's existing number, so patients see the name they already have saved. If you'd rather keep the reception line separate, a second number works too, and that's a five-minute decision on the call, not a blocker.
What is included, and what does each template message cost?
The £25 monthly connection covers one clinic's Cliniko account connected to one existing WhatsApp number and includes setup and customisation of any five initial automated message flows. A sixth flow, any later additional flow, or replacement of an initially configured flow is handled by custom request. Usage is 5p per template message sent. It is a rolling monthly subscription with no long-term contract. Template-message pricing is based on Meta's rates and may change if Meta adjusts its charges or because of inflation.
Can I really send voice notes?
Yes. That's the part SMS and email can't do. A practitioner records fifteen seconds once, and it goes out as a proper voice note with a waveform and a duration, from your number. Same for images, PDFs and short video: the aftercare follow-up is usually a stretch video, and the review request works noticeably better as a voice note than as text.
Does it work with how we already use Cliniko?
It reads the events you already create (a booking confirmed, a patient marked arrived), so nothing changes about how the front desk works. If your team uses Cliniko in an unusual way, that's what the first twenty minutes of the call is for.

Cliniko connected to WhatsApp. Ready when you are.

Start with any five initial automated flows for £25 a month and turn booking activity into personalised WhatsApp conversations.

Book your setup call
£25 per month · rolling monthly · no long-term contract
Usage: 5p per template message sent.